Listen
Drop onto a live call silently to hear how a rep is handling it — no interruption, no tell.
For team leaders
Coach the floor without leaving your chair.
See the room live, step into a call the moment it matters, and run attendance and analytics from the same place your reps dial. The leader's view sits on the same data — no separate reporting tool to reconcile.
Coaching, live
Listen. Whisper. Barge.
Coach in the moment, not in a review a week later — from anywhere, on any live call.
Whisper
Coach into the rep's ear only — the prospect hears nothing, the rep hears exactly what to say next.
Barge
Step onto the line to rescue or close a call without dropping it — the full jump when it's worth it.
The team-leader experience
The whole floor, on one screen.
Everything a leader needs to see the room, coach it, and account for it — built into the platform. See every feature.
01Live dashboard
Agent cards with on-call status, talk-time and idle timers — the whole floor at a glance, updating as it happens.
02Coaching mode
Conference, screen share and mediated dialing for real training — sit beside a rep on a live call from anywhere.
03Call transfer
Warm hand-offs between reps, so a hot call reaches the right person without dropping the prospect.
04Attendance reporting
Clock-in and late tracking rolled up for you — who's on the floor, who's late, without chasing it manually.
05Analytics
Team and individual performance over time — dials, connects and outcomes — so coaching aims at what the numbers show.
06Roles & security groups
Granular access control mapped to how your floor is organised — everyone sees and does exactly what they should.
07Call-privacy controls
Office-scoped listening limits keep monitoring inside the boundaries you set. More on security.
08Audit logs
A record of who did what across the platform — the accountability trail a growing floor needs.
See the floor view live.
Book a 20-minute demo and we'll walk the live dashboard, coaching mode and analytics on a real team setup.
Book a demo